Privacy Policy
Privacy policy is required by the law and this policy only applies to IWH Suites Management Sdn. Bhd. and not to the websites of other companies, individuals or organisations to whom we provide links to our websites.
Use of Your Information
We collect your information for the safety of our users who use our platform and guests who book through our website to understand who we are accommodating at our partner properties, for the safety of staff. In addition, website user and guest data is collected for statistical purposes. We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use. For reservations, we send guests confirmation emails and will therefore require your email address. Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
Reservation Data
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:
Your name
Telephone or mobile number – in case of an emergency
Gender
Nationality
Date of Birth
Identification data i.e. Passport, Driving License details
Credit card details, including the three-digit code that appears on the back of your credit card
Date of arrival and departure
Email address
Upon arrival, we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
Keeping Guests’ Information Updated
We have guests returning to our partner properties on a regular basis. It is your duty to inform us if any of your personal information, which we hold about you, needs to be updated. We may contact you at any time, if you have booked accommodation with us and we suspect we hold false information about you.
Website Security
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.
Third Party Websites
Our website contains links to many other websites promoting their business and needs to our guests. Our Company indemnifies itself against all data use on and reservations made via third party websites/agents. Please refer to their relevant privacy policy and terms and conditions.
Your Rights
Changes to Our Privacy Policy
We may change our Privacy Policy at any time. Continued use of our website signifies that you agree to any such changes.
